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Tuesday May 5, 2026 1:15pm - 2:15pm CDT
This presentation focuses on the art of de-escalation within an educational environment, emphasizing that these skills are universal across all interpersonal interactions. The session transitions from foundational theory, such as remaining calm and setting boundaries, to specific, high-stress scenarios involving both students and colleagues. By prioritizing empathy, non-threatening communication, and the "power of the pause," the training aims to equip staff with practical tools to maintain professionalism and preserve dignity during conflict. Ultimately, the presentation frames de-escalation not just as a safety measure, but as a critical transferable skill for building a culture of trust and emotional regulation across the entire school community.
Speakers
avatar for Dr. Erin Ludwick

Dr. Erin Ludwick

Associate Principal of Student Support Services, Community High School District 99
Prior to her current role as Associate Principal of Student Support Services, Erin Ludwick began her career as an English teacher, instructional leader and coach. She has served in the administrative roles of Student Dean and Assistant Principal of Discipline and Attendance. Erin’s... Read More →
avatar for Dr. Kelly Zuerner

Dr. Kelly Zuerner

Director of Staff Experiences, Community High School District 99
Dr. Kelly C. Zuerner currently serves as the Director of Staff Experiences and previously as Associate Principal for Staff & Students at Downers Grove North High School in Community High School District 99. With over 28 years of experience in public education, she has led initiatives... Read More →
Tuesday May 5, 2026 1:15pm - 2:15pm CDT
Redbird A

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